We want to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy.
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Refund Process:
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Contact us at BigPappysSeasoning@gmail.com to initiate the refund process. Please provide your order number and the reason for your request.
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Return the product: Once you've contacted us, you will receive instructions on where to return the product. If product was damaged in shipping, please provide an image of the damaged item and condition of shipping material for replacement of product.
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Once we receive the returned product(s) or images, we will process your refund or replacement.
Refund Terms:
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Full refund: You will receive a full refund of the purchase price (minus shipping & handling), once we have received the returned product and confirmed its condition is as specified above.
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Timeframe: Please allow 10 business days for the refund to be processed after we receive the returned product. Pocessing may take longer depending on holidays
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Shipping Costs: Shipping costs for returning the product will not be refunded unless the return is due to an error on our part.
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Donations: If you made a purchase where a portion of the sale was donated to help the fight against Adult and Pediatric cancer, the refund will be based on the product's purchase price, and the donated amount will not be included in the refund.
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We're committed to delivering high-quality products, and we aim to make the refund process as smooth as possible. If you have any questions or need assistance, please don't hesitate to reach out to us.
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Thank you for choosing Big Pappy's Seasoning, and we appreciate your support in our mission to fight against cancer.
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